Shannon moves seamlessly across disciplines — equally at home as creative director, PR strategist, art director, copywriter and business marketer. As founding president of MILK, she sets the foundation for an agency that does not separate between strong strategy, compelling creative and healthy business results.

Starting as a copywriter at Fjord Digital, a division of Cossette, Shannon scripted radio spots for Prospera Credit Union, crafted taglines for McDonald’s billboards and developed website copy for Bell Media. Her passion for art led her to New York City, where she managed PR projects for Deutsche Bank, Pulse Art Fair, Prospect 1 New Orleans and Lehmann Maupin Gallery before returning to Vancouver in 2008 to launch her own firm, Heth PR — rebranded as MILK Creative Communications in 2016 to serve local, national and international brands.

Alissa brings 10 years of experience across agency and in-house environments, with a background spanning creative marketing, brand strategy, and communications. She’s worked across multi-brand organizations and a range of industries in Canada and the U.S., shaping campaigns that connect brand storytelling with real customer experiences.

Her approach is grounded in understanding how each piece of work fits into the bigger picture. She looks at how campaigns support client priorities, how they build over time, and where there’s opportunity to expand, evolve, and create more impact as brands grow.

Now at MILK, Alissa works closely with clients as a steady, reliable partner, helping keep work moving while bringing forward fresh ideas and new opportunities that support long-term growth. She’s known for her calm, thoughtful presence, clear communication, and for building strong, collaborative relationships that extend beyond individual projects.

She brings a strategic lens and a human approach to her work, with a strong instinct for how the details ladder up and how to make work resonate in a way that supports both brand and business.

Stefani is an analytical and creative thinker who enjoys working with clients to develop winning digital marketing strategies. With over five years of experience in digital media planning, execution and post-campaign management, Stefani is able to identify market trends and target specific audience segments to help clients achieve their business objectives. Client experience includes the BC Government, Encorp, Tourism Whistler, Acquafarina and Olympic Dairy.

Raised in Vancouver, Lisa studied English at UBC, where learning about the impact of well-crafted, strategic communications sparked a desire to build a career in marketing and public relations. After gaining experience at a tech start-up, she moved to an agency, where she thrived in shaping campaigns for a range of lifestyle clients in Canada, from independent brands to established names like Real Estate Works. Lisa’s love of storytelling, strategy and sparking conversations comes together at MILK. As an Account Executive, she brings brand stories to life through thoughtful, community-driven work across traditional PR, influencer-led strategies, and social media campaigns.

Hannah is a creative professional focused on both content and performance, helping brands discover their voice and stand out in today’s evolving digital landscape.

With 2+ years of experience in digital marketing, she has worked across industries including real estate, education, and F&B, creating content that builds community and fosters meaningful connections with audiences.

She brings a thoughtful, detail-oriented approach, with a strong foundation in content and performance, supported by an understanding of analytics.

Raised in Vancouver, Maia studied Communications at Simon Fraser University, with a minor in Interactive Arts and Technology focused on user experience and design. Her studies sparked an interest in the intersection of storytelling, culture and creative strategy, while giving her a strong understanding of how people engage with brands across both digital and physical experiences.

At MILK, Maia supports a range of lifestyle, hospitality and consumer clients across media relations, influencer partnerships, social media and experiential campaigns. Drawn to the way brands shape culture and connect with their communities, she enjoys bringing creative ideas to life through compelling storytelling and memorable experiences.